Privacy Policy 9kelap

This Privacy Policy ("Policy") is published by 9kelap, an online casino and sports betting platform operating under international licensing. This Policy applies to all users who access or use 9kelap's services through the website at the domain 9kelap.net, including all subpages, mobile applications and related interfaces provided by us.

In this Policy, "personal information" means any information that can identify you directly or indirectly, including but not limited to your name, email address, phone number, identity card number (MyKad), e-wallet account details, transaction history and IP address. "Processing" means any operation performed on personal information, including collection, storage, use, disclosure and deletion.

9kelap collects personal information through several channels when you interact with our platform. The types of information collected are as follows:

• Registration Information: Full name, date of birth, MyKad or passport number, email address, mobile phone number and the password you choose when opening a 9kelap account.
• Financial Information: Details of the payment methods you use, such as your Touch 'n Go eWallet account, DuitNow, online banking account (FPX), ShopeePay or cryptocurrency wallet address (USDT, BTC, ETH). Full payment card numbers are not stored on our servers.
• User Activity Information: Betting history, games played, deposits and withdrawals, game session duration and your gaming preferences.
• Technical Information: IP address, web browser type, device operating system, cookie data and device identifiers automatically generated when you visit our website.
• Communication Information: Correspondence you send to our customer support team via live chat or email, including conversation transcripts for quality control purposes.

We only collect information necessary to provide our services, meet legal obligations and verify user identity in accordance with our international licensing requirements. You are not required to provide information beyond the basic registration requirements, though this may limit access to certain features.

9kelap uses the personal information collected solely for legitimate purposes related to delivering our services. The main purposes are as follows:

• Processing account registration and verifying user identity in line with Know Your Customer (KYC) requirements under our international licensing framework.
• Processing deposit and withdrawal transactions through the payment methods supported by our platform.
• Managing welcome bonuses, VIP cashback and other promotions related to your account.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending important notifications relating to your account, security and policy changes via email or message.
• Detecting and preventing fraud, money laundering and activities that violate our Terms & Conditions.
• Monitoring gaming activity for responsible gambling purposes and identifying patterns that require attention.
• Complying with court orders, regulatory body requirements or applicable legal obligations.

In certain limited circumstances, 9kelap may share your personal information with carefully selected third parties. Every instance of sharing is carried out with appropriate contractual protections and only to enable us to deliver services to you.

• Payment Processors: Transaction information is shared with payment service providers (such as the FPX network, e-wallet operators and cryptocurrency processors) that you have authorised when carrying out a transaction.
• Game Software Providers: Certain game session details may be shared with our game software providers to ensure the fairness and integrity of each game.
• Regulatory Bodies: Information required by licensing authorities or law enforcement will be disclosed in line with our legal obligations, without requiring your prior consent.
• Security Audit Services: Independent security and audit service providers may access certain system data (not personal content) in the context of platform security reviews.

All third parties who receive your information are bound by strict confidentiality agreements and are prohibited from using that data for any purpose other than those stated. We do not share your personal information with any party outside the scope described here.

9kelap uses cookies and similar tracking technologies to improve the user experience and optimise the functionality of our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for basic website functions such as login session management, account security and transaction processing. These cookies cannot be disabled.
• Preference Cookies: Store your chosen settings such as language, display theme and gaming preferences to provide a more personalised experience.
• Analytics Cookies: Collect data on how users interact with our website to help us improve the platform's design and performance. This data is collected in aggregate form and does not directly identify individuals.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to log in or use certain features of the 9kelap platform. For more information on managing cookies, please refer to your web browser's help guide.

9kelap retains your personal information for as long as necessary to fulfil the original purpose of collection, comply with legal requirements, resolve disputes and enforce our agreements.

• Active account information is retained for as long as your account remains active and for a set period after account closure.
• Financial transaction records are retained in accordance with the minimum requirements of our international licensing body.
• Customer support communication data is retained for an appropriate period for quality control and dispute resolution purposes.
• After the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to you.

We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or accidental deletion.

• Data encryption in transit using the latest TLS/SSL protocols with a 256-bit key length.
• Data-at-rest encryption for sensitive information stored on our servers.
• Role-based access controls ensuring that only authorised personnel can access user data for legitimate operational purposes.
• Continuous security monitoring and system auditing to detect and respond to threats promptly.
• Regular penetration testing by independent security experts to identify and address system vulnerabilities.

While we take all reasonable precautions, no data transmission or storage system on the internet can be guaranteed 100% secure. You are also responsible for keeping your account password confidential and not sharing your login details with anyone.

As a platform operating under international licensing, your personal information may be stored and processed outside Malaysia. In such situations, 9kelap ensures that all cross-border data transfers are carried out with protections equivalent to or higher than the standards required by applicable law.

We use internationally recognised standard contractual clauses and appropriate data protection mechanisms to ensure your data remains protected regardless of the physical location of the storage servers.

9kelap reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or service improvements. The latest version will be published on this page with a clear update date.

For material and significant changes, we will notify you via the email registered to your account or through a visible notification on the platform before the changes take effect. Continued use of 9kelap's services after the effective date of any changes will be considered your acceptance of the latest version of the Privacy Policy.